Care Navigator/Medical Receptionist
Closing Date 26th October, 2022 - See NHS Jobs website for full details.
We have a vacancy for an enthusiastic, motivated and hard working Care Navigator (Medical Receptionist) to join our busy practice. We are ideally looking for full time hours but will consider a job share for the right candidate. The successful candidate will be a friendly, organised person with an excellent telephone manner. Must have excellent interpersonal and communication skills, be computer literate and have the ability to work under pressure. Must also have good administrative skills and the ability to multitask. Duties include making appointments, dealing with patient enquiries both in person and on the telephone and general administrative tasks. Flexibility with hours is expected to cover holidays and sickness. Must be reliable, hard working and able to work within the NHS confidentiality guidelines. Full training will be given but previous experience would be advantageous.
Recruitment Privacy Notice – September 2020
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers such as, first name, maiden name, last name, marital status, title and date of birth.
- Contact Details such as, email, postal address and telephone numbers.
- Recruitment data such as, qualifications, references and potentially special categories of data such as occupation health data (if provided) and disclosure and barring service self-declaration form details. Current employer, employment status and contract type.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us in order to appoint new staff to the Practice.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting:
nelson.medicalpractice@nhs.net
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
How we store your personal information
Your information is securely stored within Nelson Medical Practice and we limit access to your personal data to only those employees who have a need to know.
We will only retain recruitment information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or reporting requirements.
We will then dispose your information by secure shredding of any hard copies and deletion of electronic information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at nelson.medicalpractice@nhs.net if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
Nelson Medical Practice
Yarnspinners
Carr Road
Nelson
Lancashire
BB9 7SR
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk